- The item you ordered did not arrive within the time promised.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
- When the item you ordered did not arrive within the time promised by the seller.
- When the item you received was not as described.
- When the item you received that was assured to be genuine was fake.
- Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.
- Orders or payments made outside of AeRiStore.com.
- Claims that an item was not delivered when the shipping company’s records show that it was
- Claims that an item is not as described when the seller can prove that it is.
- Items that were delivered and are as described but the buyer no longer wants. However, if the seller offered the “Extra Returns” guarantee, you will still be protected.
Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” Rules, Terms & Conditions (the “Official Rules”)
1. Promoter: the contracting party determined in accordance with the section “1.1 Contracting Party” of the Aeristore.com Transaction Services Agreement (“Aeristore” or the “Promoter”).
2. Eligible Member: You must be a registered member of Aeristore with a valid account and have successfully made and completed a purchase of goods and/or services on Aeristore.
3. Buyer Protection Period: the number of days (appearing/confirmed on the product listing page at the time when the Eligible Member completed the purchase from the seller on Aeristore) which the seller guarantees the Eligible Member that it would receive the goods and/or services ordered from the seller, start counting from the day the Eligible Member completes such purchase on Aeristore.
4. Rules: a. If the Eligible Member does not receive the goods and/or services within Buyer Protection Period or receives goods and/or services that are sub-standard in its view, the Eligible Member may initiate the dispute procedures as stipulated in Aeristore under “Disputes and Reports” to report this incident (“Dispute Procedures”) to Aeristore.
b. During the Dispute Procedures, Aeristore will investigate this incident considering (but not limited to) the following factors: i. Whether goods and/or services received by the Eligible Member are damaged, defective, or are substantially different from what has been presented or described on the product listing page; ii. Whether the non-arrival of goods and/or services to the Eligible Member is due to factors beyond its control; iii. Whether the non-arrival of goods and/or services to the Eligible Member is due to error or miscommunication on the part of the Eligible Member (eg providing incorrect shipping address etc); or iv. Whether the goods and/or services are returned to the seller due to such goods and/or services not being able to clear customs. c. Aeristore may ask the Eligible Member for relevant information, documentation, records and/or other evidence to support Eligible Member’s claim. d. After the Dispute Procedures, Aeristore will make a determination (which is final and not subject to appeal). If the determination is in favor of the Eligible Member, subject to the terms of the Official Rules (including but not limited to the force majeure clause below), the Eligible Member will be eligible for a refund within 15 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Eligible Member when placing the affected order on Aeristore, unless the parties have agreed on some other means and subject to the relevant technical constraints.8. Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE PROMOTER BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN THIS BUYER PROTECTION, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SPONSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
- Return items locally and easily:
- Get the return code or label,
- wait for door-to-door pickup service or take your package to the designated service point and,
- lastly, wait for the local warehouse to confirm receipt of your returned package.
- Remember to select ‘Return Goods” while opening the dispute.
- Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
- Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).
- Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
- In addition, not all products on Aeristore.com include the Free Return service. The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.
- Returning packages via a designated local return service point or via a door-to-door pickup service is free.
- Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
- Sellers can choose to offer this extra service, and will often do so if they are using a warehouse that is located in your country.
- At present, this service is limited to products from participating Italian sellers only.
- The products have not been used.
- The item is in perfect condition and in its original packaging.